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General Enquiries
On-line

For all general questions, non-technical doubts, policy information, service guidance, or anything that doesn’t fit into other support categories. Our team will direct your query to the right department if needed.

Mon–Sun, 12:00 AM - 11:30 PM (UTC)

Sensitive Data Removal
Offline

This department handles requests related to the removal or redaction of sensitive or personal data from our systems, logs, accounts, or public content. If you believe your personal information has been exposed or stored incorrectly, please contact us here. Our team will review and process your request in accordance with our data protection and privacy policies.

Mon–Sun, 05:00 AM - 11:30 PM (UTC)

Billing & Accounts
On-line

For questions related to invoices, payments, refunds, credits, billing disputes, and account-related changes. Our billing team ensures smooth financial operations and accurate account management.

Mon–Sun, 12:00 AM - 11:30 PM (UTC)

Sales & Pre-Sales Inquiries
On-line

For queries about our hosting plans, server configurations, custom quotations, bulk orders, partnerships, and general product information. We help you choose the best solution for your needs.

Mon–Sun, 12:00 AM - 11:30 PM (UTC)

Abuse & Security
On-line

Report hacking attempts, phishing, spam, malware, DMCA, or any violation of our Acceptable Use Policy. Our abuse team will investigate and take appropriate action as per security protocols.

Mon–Fri, 12:00 AM - 11:30 PM (UTC)

Migration & Setup Support
On-line

For free site migrations, server transfers, account setups, DNS configuration, and onboarding assistance. Our team ensures a smooth transition to HostNot services.

Mon–Fri, 12:00 AM - 11:30 PM (UTC)